Refund policy
At QYNK 11.11, we want you to feel confident about your purchase. If something isn’t right, contact us at hello@qynk1111.com.
Returns
You may request a return within 30 days of receiving your order. For change-of-mind returns, products must be unused, unopened, and in their original packaging, with all hygiene seals intact. Proof of purchase is required.
For hygiene reasons, we cannot accept change-of-mind returns of opened or used skincare and personal-care products. This does not affect your rights if a product is faulty, damaged, incorrect, or otherwise does not match its description.
How to request a return
Email hello@qynk1111.com with:
- Your order number.
- The product you would like to return.
- The reason for your request.
- Photos, where relevant, showing damage or an incorrect item.
Our team will review your request and provide return instructions and the return address. Please contact us before sending anything back so we can arrange the correct process.
Damaged, faulty, or incorrect products
Please inspect your order when it arrives and contact us promptly if a product is damaged, leaking, faulty, or incorrect. Keep the product and its packaging while we review the issue.
Where a refund or replacement is due, we will arrange it without additional cost to you, including any necessary return shipping. The unopened-product condition and change-of-mind return window do not limit your statutory rights.
Return shipping
For change-of-mind returns, customers are responsible for return shipping costs. Original delivery charges are non-refundable unless required by applicable law.
If the return is due to our error or a damaged or defective product, QYNK 11.11 will cover the necessary return shipping costs and refund applicable delivery charges.
Refunds
Once we receive and inspect your return, we will email you with the outcome. Approved refunds will be issued to your original payment method within 7 business days. Your bank or payment provider may take additional time to display the refund.
Refunds reflect the amount actually paid for the returned products, including any discounts applied. If your original payment method cannot receive a refund, we will contact you to agree on an alternative.
Exchanges
To request an exchange for an eligible unopened product, email our support team. Exchanges depend on stock availability; we will explain the available options and any shipping costs before proceeding.
Order cancellations
Contact us as soon as possible if you wish to cancel an order. We will do our best to help before dispatch. If your order has already shipped, the returns process above will apply.
Your consumer rights
Nothing in this policy excludes or limits your rights under applicable consumer protection laws.
Contact us
For return, exchange, or refund assistance:
QYNK 11.11 Customer Support
hello@qynk1111.com